Love's Geothermal - Love's Heating & Air

Love's Heating & Air, Inc
Severn, Maryland
410-551-1376

What is Geothermal?   •   Why Go Green?   •   Diary of a Geothermal Installation

  

  

Loves Heating & Air.com

 

Customer Testimonials

John and I would like to take this opportunity to recognize all whose contributions to Waveland have made our home a reality.  Your workmanship and conduct have been exemplary, and for this we say thank-you.

Our home is truly beautiful! Please know how appreciative we are of you and of each and every detail from start to finish.  We remain forever grateful.

Lisa

To have not been here when the system was being installed would not have given us a real appreciation for the intricacies of your work!


I had great service from Love's. The President, John Love came to my house and proposed a new system. Brand name, great warranty, and much better pricing than several competitors. Service was prompt and professional. Nearly one year later, I noticed an small oil leak at the compressor. They dispatched someone immediately and found a tiny pinhole leak in the coolant line. No questions, no hassle, they sent someone out two days later to fix the problem with nothing more than a handshake as payment. "In my opinion" they do stand by their word, even long after the installation is done.

Pros: Professional, honest, reliable...

by jwizzzat
Citysearch
 

To Home Owners Considering Going Geothermal,

Last summer our house was crawling with contractors. After 23 years the old homestead was feeling its age, so we were in the market to do some major sprucing up. We listened to dozens of salesmen pitching their products and services. Some were slick. Most were simply salesmen - men who would not set foot on our property again.

When it came to providing us with estimates for having a geothermal heating system installed, the stakes got a little higher. This would cost more than the new roof, the new attic insulation, or the cosmetic power washing and painting. And it would matter more. We are creatures of comfort. While we wanted to save energy, we wanted to be warm and cozy in the winter and still be able to keep our cool during Maryland’s hot summers. Even after researching how the geothermal process works, we were a little nervous.

It didn’t help that the one spokesman admitted that were we to choose his company, everything would be subbed out. The fact that another company’s salesman named a price, but neglected to explain to us how their particular product would be installed or operate, left us feeling less than confident. Enter John Love.

It was immediately clear to us that John wanted us to be comfortable with his price, his product, his service, his company and its track record. He answered our questions. Talked us through the process. Choosing Love’s Heating and Cooling was the easiest decision we made all summer. We both felt comfortable and completely at ease.

John’s crew was wonderful. Polite, respectful of our home and our decisions, always keeping us informed of what was going on. John’s son helped us to program our thermostat for both the winter and summer, explaining everything we needed to know as we made our choices. John made sure that all of the work was done to his satisfaction, and to ours. The county inspector found no fault. John made sure we had all our paperwork in order to meet county and state requirements for energy rebates and grants.

We couldn’t be happier with our new heating and cooling system. Our utility bills are far lower and we’ve been harvesting strawberries that are now growing where the ugly old air conditioning unit used to be!

Mary & Gary
Severna Park, MD


I wanted to drop a note and say how professional and helpful Jamie was. I would highly recommend your company after the service I received.

Al


Fitzgerald Geothermal Savings Graph

We had our geothermal system installed by Love's Heating and Air and we have been extremely happy with the results. Attached is a graph (see above) of our annual total residential electrical consumption using a conventional (air exchange) heat pump compared to the ground source heat pump. We saved every month of the year with the greatest savings during the heating and cooling seasons. Also, we had a desuperheater installed at the same time so some of the savings is in hot water. We made no other changes in our home in terms of insulation or # or occupants. Over the course of the year with geothermal we used 67% of the kWh used the previous year and saved over $2K. I can't compare the severity of weather over the two years but obviously I'm a big believer in geothermal.

Jeff Fitzgerald

     

   

    

 

     

   

HERS Index: 29!

The HERS Index
The HERS Index is a scoring system established by the Residential Energy Services Network (RESNET) in which a home built to the specifications of the HERS Reference Home (based on the 2004 International Energy Conservation Code) scores a HERS Index of 100, while a net zero energy home scores a HERS Index of 0. The lower a home's score, the more energy efficient it is in comparison to the HERS Reference Home. ~ www.resnet.us


Our entire geothermal HVAC installation, from wells to interior ductwork, was performed by Love’s Geothermal. John Love took personal responsibility for our complex project, and was instrumental in our being able to attain LEED Platinum status.

Tim Hopkins & Debi Jarrell
[Read The Baltimore Sun article about the Hopkins/Jarrell home]


I wanted to say Thank You to your company for the quick response and repair to my Air Conditioner on 25 July 2010. I called your company around 8:30 am on a Sunday and you were able to get a service technician, (JAMIE), to my home within 2 hours. Jamie quickly identified a bad capacitor on my AC unit and had my AC up and running by 11:00 am. Great service, your emergency fee was lower than some of your competitors and you had be best response time.

Thanks, I will recommend your company in the future and will call you first for my future HVAC needs.

Richard
Crofton, MD


John,

You asked that I let you know after a year how my geothermal costs compared to my oil heat and central air conditioning costs.

It's a great comparison. I had $4,041 the year before in heating oil and service costs that are gone forever as a yearly cost. I expected to have a higher electric bill, and I did pay more than $206 more in electricity this year, however the rates have increased, and I believe the winter has been much colder, so it is hard to compare exactly (In addition, I switched from well to city water, so I do not have the cost of the electric well pump, and I do have a small new quarterly water cost (about $20). On the other hand I no longer run a humidifier in winter or space heaters in the basement, so I am thinking that overall my costs for electricity are lower, all things considered).

The only thing to add to the list is a yearly service contract with you.

By the time I deduct 1/3 of the up-front costs from federal taxes, $5K tax rebate from Howard County, and $1,500 from the state, and achieve a savings of about $4,000 a year, it will take me less than 4 years to recoup my investment in geothermal.

Not only that, I love the clean, quiet, more functional system!

I'm definitely a happy customer, and your Company has been great to work with.

Sincerely,
Bob


John,

 

Just wanted to give you a heads up that our geothermal system passed inspection this AM and to say thanks for the good work done by all your employees.  The inspector was very complimentary of the quality of the workmanship and equipment.  Will be in touch.

Jeff
   


To Whom It May Concern,
It was imperative that we contact you immediately to convey our deep appreciation for Brent and his service.  We have been literally awestruck at his dedication to help us with our heating system at great inconvenience to his schedule.  In owning a home there are so many times when contractors have taken advantage of our need or have been utterly unreliable.  More accurately, that is our common experience, as it is of so many of our friends.  Love's was highly recommended to us by our neighbor, Terry, and we are so grateful that we have had the opportunity to find Brent and Love's.  We will certainly be sending out our recommendation to all we know about your company; especially about Brent and his high level of customer satisfaction.  We hope that he is a cherished employee of yours and receives proper remuneration for his excellence.

Thank you for your competency and high level of customer service.

Your Loyal Customers,
TJ & Stacy
 


John--
I thought you might be interested in some input regarding the cost savings subsequent to the installation of the new system. Based on the last billing from BG&E for the 28 day period ending April 4, the household usage was 1661 kWh with an avg daily use of 59.3. The avg temp was 46 degrees. This included the several drain and fill for the hot water tank to get all of the sediment out. For essentially same period in April '07 (but for 30 days vice 28 days) the usage was 2058 kWh with an avg daily use of 68.6 and an avg temp of 47 degrees. The big difference though is that the air coming out is now noticeably WARM where before it was not. That alone is worth the price of admission and it feels like we are getting something for our money. Thanx again.
George & Lynn

    

 

     

   

    

 

     

   

Hi John,
My wife reported that the house temp was "perfect" this morning. The outside temp was 25° +/-. This was in sharp contrast to her comments before the new equipment.
Just thought you and everyone else should know.
Don

    

 

     

   

    

 

     

   

Dear John,
  Now that our new HVAC system has been installed for a complete air conditioning and a heating season, we wanted to formally thank you and your guys for a fantastic job.  The service provided by John Davidson, Mikey, yourself and the others was great in every possible way.  You were timely, courteous, very clean and professional in all aspects of the installation.  Considering that you had to install 2 A/C units, a natural gas furnace, and a lot of duct work in a 100 year old house with plaster walls, we consider this quite a feat.  On top of the great service was your great price ...... you beat your competition by several thousand dollars.
  The operation of the Trane equipment has been flawless, and we have been amazed by our utility bills.  Last summer we attributed our low utility bills to a fairly mild summer and our effort to use the A/C only when it was quite hot, letting natural ventilation of the 3 story house with lots of windows suffice during periods below 85 degrees.  This winter, however, we were shocked that our highest monthly utility bill was around $224 -- we find this almost unbelievable for a 100 year old, 2700 sq. ft. house with the original windows and marginal, at best, insulation.  Yes, we keep the house relatively cool and work hard to conserved energy, but we are convinced the 95% efficient gas furnace and the SEER 15 Heat Pump are the primary reasons for the low winter utility bills.
  In summary, Betty and I could not be happier that we chose your company to install the new HVAC system in our "new" old house.  We will not hesitate to recommend you to our neighbors who also live in 100 year old homes, and any others who may be in the market for new HVAC systems.
Sincerely,
John

    

 

     

   

    

 

     

   

John, Brent and Greg,
  It was a pleasure meeting you.  Thank you for the wonderful job.  I hope that your business continues to prosper.  You have excellent customer relation skills.  That's how businesses should be built: by relationships.
  May all of you have a blessed summer and winter.  If I don't see you again, may 2008 be a year of greater things than you have ever imagined!
  The sky is the limit!
Sincerely,
Delphia

    

 

     

   

    

 

     

 

ServiceMagic - Ratings and Reviews for Love's Heating & Air:

Gas or Electric Furnace / Forced Air Heating System - Repair
"I woke up at 4 AM this morning because it was very cold in my house. I entered the information describing my problem into the form and received a telephone call from Brent. Brent walked me through a series of checks and the heat came back on. It is now 5:23 AM and I have heat back on. Brent advised me to replace the filter and then give the furnace some more time. He provided his cell number and offered to come check the furnace. AWESOME CUSTOMER SERVICE. "
Parkville, MD

Heat Pump - Repair or Service
"Friendly, Knowledgeable. Fair Pricing. Took the time to educate to homeowner (me). Would recommend to friends and family."
Jessup, MD

Geothermal Heating or Cooling System - Install
"We looked at many contractors over the course of our search for the best Geothermal specialist. Not only are we extremely satisfied with our selection of Love's Heating & Air we were pleasantly surprised by the level of personalization that came from John. Usually you see a sales professional who will quote the job and then a complete stranger comes in to do the job. This was not the case with Loves Heating & Air. John was completely involved in the project and performed the actual installation of the units. "
Davidsonville, MD

Heat Pump - Repair or Service
"Heat pump repaired quickly."
Laurel, MD

Central A/C - Install
"Love's Heating and Air were very professional and knowledgeable.  They went out of their way to make sure that our new system was installed correctly and that we were made aware of how it all worked.  They also had very competitive prices and I was overall extremely pleased with their work.  I would recommend them to anyone looking for any heating or air conditioning work."
Catonsville, MD

Furnace / Forced Air Heating System - Repair or Service
"Their contact was quick and the service call was just as quick as they were in the immediate area. Although I was not personally at my home when they arrived, they took the time after they finished the service call to contact me by phone and explain everything. They left a bill and just asked me to put the payment in the mail. We have already asked them to do a service call to our business for another heating problem. Brent was extremely professional and great to deal with."
Middle River, MD

Geothermal Heating or Cooling System Install
"Loves uses top rated equipment, has very fair pricing, technicians are experienced tradesmen who do their best to give you what you paid for.  They keep their appointments and complete all work as promised.  We are completely satisfied with the end product."
Perry Hall, MD

Central A/C - Service or Repair
"The service technician was exceptionally professional and expert in completing my system's repair.  He took the extra time to explain, step by step, exactly what the problem was and exactly what my options were.  The repair fixed my A/C problem and I'm cool and satisfied ;o)  I intend to use this company for my future heating/cooling system needs."
Owings, MD

Central A/C - Service or Repair
"They were able to give me an appointment during the heatwave period.  Great attitude all the way around, from the telephone person to the HVAC mechanic.  They had the part in the truck to repair my unit and didn't need to come back or order the appropriate part.  I was very happy."
Annapolis, MD

Geothermal Heating or Cooling System Install
"I am very impressed with the service I am going over all my choices but was happy to deal with such professionals."
Sparks Glencoe, MD

Geothermal Heating or Cooling System Install
"John Love is true professional and went out of his way to be fair and to meet all of the commitments he made to me for his company.  I would recommend his company for your geothermal projects."
Glenwood, MD

Furnace / Forced Air Heating System - Service or Repair
"Brent was a total professional who came out on a Sunday to diagnose the problem with our furnace.  He worked efficiently, explained the cause of the problem, and returned on Monday to complete the repairs.  I will definitely call Love's Heating & Air in the future.  The service was outstanding!"
Nottingham, MD

Ducts & Vents - Install or Replace
"Knowledgeable, courteous and offered tremendous service at a great rate."
Severn, MD

Ducts & Vents - Install or Replace
"Everything was explained up front on what was needed to be done and the cost.  They were friendly and professional when they did the work.  They cleaned up when they were finished.  I can feel the difference in my heat when it is on.  They are who I will call when I have heating or a/c problems again."
Baltimore, MD

Furnace / Forced Air Heating System - Service or Repair
"Very thorough with double checking, knowledgeable, reasonably priced - especially the diagnostic."
Gwynn Oak, MD

Furnace / Forced Air Heating System - Service or Repair
"The representative was very professional and he took the time to explain everything to me.  I recently purchased an older home with a "mature" furnace.  I was pleased with the service provided."
Reisterstown, MD

Thermostat- Install or Replace
"prompt and knowledgeable"
Curtis Bay, MD

Central A/C - Install
"They were very helpful with solving my problem.  The work is excellent and they were willing to change things I needed.  The workers were very professional and friendly."
Monkton, MD

Central A/C - Service or Repair
"We needed a new thermostat and the repairman, Brent, was very polite and efficient.  Unfortunately, our air conditioning stopped working again and I called on a Friday.  I called to report the problem and set up an appointment for that Monday.  The owner of the company, John Love, heard that I had a problem and called me personally to try to resolve it.  He was very polite.  He wanted to try to walk me through some things over the phone to see if I could get the air to kick on.  I was on my way to work so he left me his cell phone number so that I could call him when I got home."
Timonium, MD

Central A/C - Service or Repair
"First Rate / Honest / Professional"
Ellicott City, MD

Central A/C - Service or Repair
"Love's provided very prompt, same-day service.  The technician was very knowledgeable and friendly.  A part had to be ordered, so he provided a temporary work-around and came back the very next day to install the new part.  I am very pleased with their service."

Central A/C - Service or Repair
"They came out the very next day and had the service complete quicker than you could imagine!!!!"
Randallstown, MD

Geothermal Heating or Cooling System Install
"Promptly called to make an appointment.  Showed up on time.  Conducted himself professionally and appeared knowledgeable and offered alternatives.  Promptly supplied written quote."
Lutherville, MD 

     

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